System operational

Past Incidents

17th November 2017

No incidents reported

16th November 2017

Cache Caching service failure

Virtual machine that hosts master of caching service has crashed due to unidentified reason. This virtual machine was also affected in previous outage, it seems that secondary node couldn't host it.

This resulted in a brief downtime (3-5 minutes). Some of background services were degraded until all slaves synced (lasted for about hour and a half):

  • background tasks of all sorts
  • fetching data from 3rd party services (eg: payment)
  • sending emails

All services are fully operational.

Timetable:

  • 10:40 CET
  • 04:40 EST
  • 09:40 UTC
Servers CPU failure on physical machine

One physical machine that was a host to multiple virtual machines had crashed due to CPU failure and caused platform-wide issues.

Virtual machines were restored on a secondary node and everything is fully operational again.

Service was disrupted for about 20 minutes, and affected frontend websites (login) and admin panel (but other services might also have been affected).

Timetable:

  • 03:20 CET
  • 21:20 EST
  • 02:20 UTC

15th November 2017

No incidents reported

14th November 2017

No incidents reported

13th November 2017

No incidents reported

12th November 2017

No incidents reported

11th November 2017

No incidents reported